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RETURN POLICY

Official Return & Exchange Guidelines
  1. Valid Application Period: Submit return requests within 45 days after you receive parcel deliveries.
  2. Item Eligibility Standard: Products shall keep original sale condition, no artificial scratch, stain, damage or secondary use trace; outer packing and attached manuals shall be complete.
  3. Standard Processing Flow: Send order number + item condition photos to support team → Get official return confirmation → Ship back items following designated address → Complete inspection → Issue refund or arrange exchange.
  4. Non-Returnable Category: Personal intimate goods, discounted clearance batches, tailored customized merchandise.
We offer equal considerate after-sales assistance for all valid orders, and reply to every inquiry patiently during working business hours.